THE FRAGRANCE EMPORIUM

Welcome to The Fragrance Emporium International Help Center. Below are some of the most common questions from our valued customers.

 

⸻

 

💡 Orders & Payments

 

Q: What payment methods do you accept?

We accept all major debit/credit cards, EFT (Electronic Funds Transfer), and secure online payments via Yoco

 

Q: Can I modify or cancel my order after placing it?

We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us within 1 hour of placing it.

 

⸻

 

📦 Shipping & Delivery

 

Q: Do you ship nationwide in South Africa?

Yes, we deliver across South Africa using trusted courier partners.

 

Q: How long does delivery take?

Delivery usually takes 3–5 business days, depending on your location.

 

Q: Do you offer free shipping?

Yes! We offer free shipping on orders over R1200.

 

Q: Can I track my order?

Absolutely. Once your order is dispatched, you will receive a tracking number via email or SMS.

​

​

🌍 Fragrance Tips

 

Q: How do I make my perfume last longer?

Apply on pulse points (wrists, neck, behind ears) and layer with unscented lotion. Avoid rubbing wrists together — let the scent settle naturally.

 

Q: Can I wear perfume in hot weather?

Absolutely! Just go for lighter, fresher notes like citrus, aquatic, or floral for summer days.

 

 

 

1. Apply to Pulse Points

 

Your body heat helps amplify scent. Best spots:

• Wrists

• Neck

• Behind ears

• Inside elbows

• Back of knees (especially in dresses)

 

2. Don’t Rub Your Wrists

 

After spraying, avoid rubbing wrists together — it breaks the fragrance structure and shortens longevity. Let it dry naturally.

 

3. Layer with lotion

 

Moisturized skin holds fragrance better. Apply lotion or body oil before your perfume to help lock in the scent.

 

4. Store Perfume Correctly

 

Keep your fragrances in a cool, dark place. Avoid direct sunlight, humidity, or heat (don’t store in the bathroom) — it can degrade the scent.

 

5. Know Your Fragrance Families

 

Helps you choose or gift wisely:

• Floral: Romantic, soft (e.g. rose, jasmine)

• Woody: Warm, elegant (e.g. sandalwood, cedar)

• Oriental/Amber: Spicy, rich, seductive

• Fresh: Clean, citrusy, energizing

• Gourmand: Sweet, edible (e.g. vanilla, caramel)

 

6. Spray on Hair & Clothes (Lightly)

 

Hair holds scent well, but avoid alcohol-heavy perfumes directly on it. Light mist on clothes can give all-day scent.

 

7. Match the Mood or Season

• Summer: Light, fresh, aquatic or citrus scents

• Winter: Deep, spicy, woody, and amber blends

• Evening: Bold, intense, sensual

• Daytime: Light, clean, floral

 

8. Use a Fragrance Wardrobe

 

Just like outfits — change your scent for occasion, mood, or weather. This helps preserve your expensive perfumes too!

 

9. Apply Right After a Shower

 

Clean, warm skin helps perfume absorb and last longer. Pat dry, apply lotion, then fragrance.

 

10. Test Before Buying

 

Always try a sample first — let it develop on your skin over a few hours. Fragrances evolve in 3 stages (top, heart, and base notes).